The Challenge
A four-venue hospitality group in London was running separate internet connections at each site — from different ISPs, with different contracts, different support contacts and wildly inconsistent reliability.
When connectivity dropped at a venue — which happened regularly — the EPOS systems went offline, payments couldn't be processed and staff had no escalation path beyond calling a 0800 number. During busy service periods, this wasn't just an inconvenience — it was costing the business thousands in lost revenue and damaging the guest experience.
The group's management team was spending significant time coordinating between four different ISPs, with no single point of accountability. Each provider blamed the other when cross-site issues occurred.
The Solution
Wanzo consolidated all four sites onto a single managed connectivity contract. The deployment included:
SD-WAN with dual-circuit resilience at each venue — a leased line as the primary connection with automatic 4G failover. If the primary circuit drops, the backup activates within seconds. The EPOS systems never go offline.
Centralised monitoring — all four sites were brought under a single NOC monitoring window with a dedicated Wanzo account manager. Any degradation in performance triggers an alert before it affects the business.
Redesigned guest Wi-Fi — enterprise access points with VLAN segregation from the business network. Bandwidth policies prevent guest usage from ever impacting POS systems or back-of-house operations.
Single commercial relationship — one invoice, one account manager, one escalation path. The management team no longer coordinates between multiple providers.
The Results
The impact was immediate and measurable:
- Zero network-related EPOS outages in 12 months post-implementation
- 43% reduction in total connectivity spend compared to four separate supplier relationships
- Response time for network issues improved from "next working day" to under 4 hours
- Management time spent on IT coordination reduced by approximately 80%
The group has since expanded to a fifth venue, which was onboarded onto the same managed platform within two weeks.